Frequent Questions 2017-07-01T05:16:31+00:00

Frequent Questions

Have a few questions before you buy?

Slide your phone into the case, disconnect the lightning pin from the right side of the case, and insert it into the bottom of your iPhone – this will turn on the case and your phone will begin to charge so that you can keep using it without any interruptions.
You can charge this battery case using any sync cable that is also compatible with your iPhone 6/6s and 6 Plus/6s Plus. Simply slide the USB cable into the side of the phone, and it will begin charging the case. You can also charge your case and phone at the same time.
Free Shipping
Yes, we offer FREE worldwide shipping for all of our customers. If you would like faster expedited shipping, please select from our additional express shipping options at checkout. Our 5 warehouses will process your order the same day if it is received before 5PM PST.

Delivery + Processing
Our standard FREE shipping option is usually delivered within 4-8 business days from placing your order Internationally, and within 2-5 business days in the United States.

Yes, we offer a hassle-free 1 year warranty on all of our products. Simply send us an email at info@719.b04.myftpupload.com, or send us an inquiry on our contact form and we will get back to you immediately with details on how to proceed with the free return.
All our products are FCC, CE and RoHS approved. The ChargeCase iPhone 6/6S Battery Case has a battery capacity of 1500 mAh. The 6Plus/6s Plus has a battery capacity of 2000 mAh.

The iPhone 6/6s case will provide you with 80% extra battery power, while the iPhone 6 Plus/6s Plus will provide you with 60-70% depending on your usage

How do I know how much battery power is left in the case?

On the back of the each case you will find 3 indicator lights:

One Red Flash = 25%
Two Red Flashes = 50%
Three Red Flashes = 75%
Four Green Flashes = 100%

Returns
If you are not satisfied with your product, we will happily arrange a return up to 14 days from when you receive your order as long as the product is in the same condition and has not been used excessively.

Exchanges (If Applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
info@ChargeCase.com
and we will be happy to assist you – or simply fill out our Contact Form.

Shipping Returns + Exchanges
We offer FREE returns. This means that we will send you a prepaid label so that you will not have to pay for any return shipping cost – we make it our mission to provide our customers the best and most convenient shopping experience – truly hassle free. Once processed, we will contact you and give you the information that is required to follow the return process.

It does not interfere at all, because it is not made from metal.
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